Had the great pleasure of meeting with many AMC owners and we engaged in a variety of discussions about the best practices we all use to help drive growth within our clients and our companies.

Here were a few that stood out:

• Lock in domain names for your clients on Facebook, LinkedIN and Twitter even if your client is not currently on these platforms.
• Sometimes, as AMCs, we need to fire a client.  Not profitable. Lost of harmony between us and the client.  Many reasons.  But the big idea is that we need to be in control of our company's future.

Staff Development

• Encourage employees to take leadership positions in volunteer orgs
• Support the CAE process
• Create a reading group that educates eomployees on a specific association related topic
• Participate in ASAE's Circle Club
• Develop cross functional teams to create greater efficiencies
• Have team members understand how actions of one staff member affects other team members

Client Management

• Give as much personal attention as possible
• Use a Report Card process to report all activities and outcomes you've produced for your association client.  Tie all strategic initiatives to this Report Card
  

Operations

• Renegotiate contracts with suppliers (like leases/rent) and show savings to client

Just go back from Toronto and the ASAE 09 meeting (and AMC pre-conference).  I was a newbie at both, and wow, was I pleasantly surprised.

I met a variety of really interesting folks and really connected with the overall themes of the conference.  I plan to write more over the next couple weeks, but for now, please enjoy this great example of association professionals collaborating with each other to, in this case, produce a very well orchestrated conference theme song.