Consider Methods to Evaluate Association Management Company Performance
Your organization depends on first-rate customer service. TCAG welcomes frequent evaluations of its service and staff.
Using TCAG's experience as a guide, management company evaluations may take various forms:
- Company-developed form
- Client-developed form
- Client interviews with staff
- Client interview with management company executives
- Member needs assessment that determines satisfaction with staff
- Review of management company's success in achieving the client's strategic goals
- Meeting/conference evaluation forms
No matter the venue, TCAG encourages constructive dialogue with its clients.
