Top Ten Policies to Include in E-Mail Guidelines
Promote consistency and efficiency with these suggestions.
- Don't say anything in a message that you couldn't display on a public notice board. If in doubt about the content of the message, consider rephrasing the e-mail or using other means of communication.
- Make the subject should short and descriptive.
- Structure the message succinctly.
- Include your name, job title and company name in any automatically generated signature.
- Spell check all messages prior to transmission.
- Do not send unnecessary attachments. Within the office, refer co-workers to the location of the file on the network.
- If you forward a message, clearly state what action you expect the recipient to take.
- Reply only to the sender unless directed otherwise.
- Do not overly carbon/blind-copy non-intended recipients.
- Be judicious when marking messages as highly important.
